Electricity - Revision history

Jonathan: Added instruction for requesting electric meter reading in Phase 2.

2024-12-07T00:05:04Z

Added instruction for requesting electric meter reading in Phase 2.

← Older revision		Revision as of 02:05, 7 December 2024
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	=== Meter readings ===		=== Meter readings ===

			==== Phase 1 ====
	The building manager takes readings of all electricity meters periodically, at least monthly, and submits these to the Plumlife and Great Places customer service teams. If you wish to submit an electricity meter reading to your energy provider, you should [[Contacts\|contact]] Plumlife or Great Places customer service to obtain your most recent reading. Great Places tenants have found that the Web Chat facility of the [https://www.greatplaces.org.uk/for-customers customer portal] is generally faster than waiting on the phone.		The building manager takes readings of all electricity meters periodically, at least monthly, and submits these to the Plumlife and Great Places customer service teams. If you wish to submit an electricity meter reading to your energy provider, you should [[Contacts\|contact]] Plumlife or Great Places customer service to obtain your most recent reading. Great Places tenants have found that the Web Chat facility of the [https://www.greatplaces.org.uk/for-customers customer portal] is generally faster than waiting on the phone.

			==== Phase 2 ====
			Residents can either fill in the notice board in the lobby or email the [[Contacts\|Building Manager]] directly to request a meter reading. A meter reading will then either be added to the notice board or sent by reply promptly.<ref>Park Hill Phase 2 Newsletter, November 2024</ref>

	=== Billing ===		=== Billing ===

Jonathan: Added some info from Facebook posts about software migration.

2021-01-03T20:15:04Z

Added some info from Facebook posts about software migration.

← Older revision		Revision as of 22:15, 3 January 2021
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	=== Smart meters ===		=== Smart meters ===
	All flats were equipped with smart meters that allowed the original energy provider ([https://eonenergy.com/ EON]) to read the meters remotely. If you still use EON as your energy provider, EON will still likely read your meter remotely in this way. If you have changed energy providers, then there is a different process for reading your meter, depending on whether or not your new provider can read the original EON smart meter. In general, these meters are not readable by any provider except EON because they are of the first-generation type that were typically proprietary devices linked to a specific provider. Newer smart meters now offer some level of interoperability between energy providers and do not encourage customer lock-in.		All flats were equipped with first-generation (SMETS1) smart meters that allowed the original energy provider ([https://eonenergy.com/ EON]) to read the meters remotely. If you still use EON as your energy provider, EON will still likely read your meter remotely in this way. If you have changed energy providers, then there is a different process for reading your meter (see Meter readings), depending on whether or not your new provider can read the original EON smart meter. In general, these meters are not readable by any provider except EON because they are of the first-generation type that were typically proprietary devices linked to a specific provider. However, a nationwide software update due to be complete by the end of [https://www.smartme.co.uk/technical.html 2021] will mean any supplier can get automatic readings from the meters we currently have. Newer second-generation (SMETS2) smart meters now offer some level of interoperability between energy providers and do not encourage customer lock-in.

	==== Monitoring energy consumption ====		==== Monitoring energy consumption ====

Mb-phra: Add smart meter information

2020-08-31T09:26:51Z

Add smart meter information

← Older revision		Revision as of 11:26, 31 August 2020
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	===Electricity supply to Park Hill===		===Electricity supply to Park Hill===
	The electricity supply for Park Hill is provided from a connection to the national grid. The ~~current~~ energy provider is [https://eonenergy.com EON]. The apartments run on a single rate tariff. Residents are not obliged to remain with ~~this~~ energy supplier, and are free to source an alternative supplier/tariff of their choice.		The electricity supply for Park Hill is provided from a connection to the national grid. The original energy provider was [https://eonenergy.com EON]. The apartments run on a single rate tariff. Residents are not obliged to remain with the original energy supplier, and are free to source an alternative supplier/tariff of their choice.

	===Meter===		===Meter===
	The electricity meter is situated in meter room at level 00. ~~If you would like access to these please~~ contact the building manager~~. You will be given the~~ serial number and MPAN number for your ~~apartment~~ on ~~completion~~/~~handover~~.		The electricity meter is situated in the meter room at level 00. You should contact the [[Contacts\|building manager]] if you require information about your meter, or need access to it, including determining its serial number and MPAN number, both of which may be required by any new energy provider you elect to use.

			=== Smart meters ===
			All flats were equipped with smart meters that allowed the original energy provider ([https://eonenergy.com/ EON]) to read the meters remotely. If you still use EON as your energy provider, EON will still likely read your meter remotely in this way. If you have changed energy providers, then there is a different process for reading your meter, depending on whether or not your new provider can read the original EON smart meter. In general, these meters are not readable by any provider except EON because they are of the first-generation type that were typically proprietary devices linked to a specific provider. Newer smart meters now offer some level of interoperability between energy providers and do not encourage customer lock-in.

			==== Monitoring energy consumption ====
			Smart meters typically provide real-time feedback on energy consumption with the aim of making consumers more aware of which appliances and/or behaviours contribute to higher energy costs in the household. This capability is not possible at Park Hill because the electricity meters are not installed inside the flats. Some providers offer various remote monitoring devices (with for example, Bluetooth connections) that promise to provide real-time consumption statistics, but these will not work at Park Hill either because the distance between the meter room and the flats is too great.

			=== Meter readings ===
			The building manager takes readings of all electricity meters periodically, at least monthly, and submits these to the Plumlife and Great Places customer service teams. If you wish to submit an electricity meter reading to your energy provider, you should [[Contacts\|contact]] Plumlife or Great Places customer service to obtain your most recent reading. Great Places tenants have found that the Web Chat facility of the [https://www.greatplaces.org.uk/for-customers customer portal] is generally faster than waiting on the phone.

			=== Billing ===
			If you cannot submit a periodic meter reading, your energy provider will estimate your consumption and bill you accordingly. Any question about this process should be directed to your energy provider.

	===Electricity consumer unit and residual current device (RCD)===		===Electricity consumer unit and residual current device (RCD)===

Mb-phra at 18:49, 21 August 2020

2020-08-21T18:49:48Z

← Older revision		Revision as of 20:49, 21 August 2020
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	=== Electricity supply to Park Hill ===		===Electricity supply to Park Hill===
	The electricity supply for Park Hill is provided from a connection to the national grid. The current energy provider is [https://eonenergy.com EON]. The apartments run on a single rate tariff. Residents are not obliged to remain with this energy supplier, and are free to source an alternative supplier/tariff of their choice.		The electricity supply for Park Hill is provided from a connection to the national grid. The current energy provider is [https://eonenergy.com EON]. The apartments run on a single rate tariff. Residents are not obliged to remain with this energy supplier, and are free to source an alternative supplier/tariff of their choice.

	=== Meter ===		===Meter===
	The electricity meter is situated in meter room at level 00. If you would like access to these please contact the building manager. You will be given the serial number and MPAN number for your apartment on completion/handover.		The electricity meter is situated in meter room at level 00. If you would like access to these please contact the building manager. You will be given the serial number and MPAN number for your apartment on completion/handover.

	=== Electricity consumer unit and residual current device (RCD) ===		===Electricity consumer unit and residual current device (RCD)===
	[[File:Electricity-consumer-unit.png\|thumb\|150x150px\|Image 1: Electricity consumer unit and residual current device]]		[[File:Electricity-consumer-unit.png\|thumb\|150x150px\|Image 1: Electricity consumer unit and residual current device]]
	The electricity consumer unit for each apartment is located in either the kitchen area or behind the front door depending on your apartment type and individual circuits are appropriately labelled (Image 1). The consumer unit includes an RCD protection which will quickly cut off the supply if a fault occurs. The RCD should be tested quarterly.		The electricity consumer unit for each apartment is located in either the kitchen area or behind the front door depending on your apartment type and individual circuits are appropriately labelled (Image 1). The consumer unit includes an RCD protection which will quickly cut off the supply if a fault occurs. The RCD should be tested quarterly.

	=== Electricity supply failure or problems ===		===Electricity supply failure or problems===
	If the power supply to the apartment fails and cannot be restored from the consumer unit contact your energy provider to ascertain if there is an issue with the supply. Once this has been ascertained please refer to the defect reporting procedure.		If the power supply to the apartment fails and cannot be restored from the consumer unit contact your energy provider to ascertain if there is an issue with the supply. Once this has been ascertained please refer to the defect reporting procedure.
			[[Category:Apartment systems & services]]

Mb-phra: Initial content

2020-08-21T15:46:32Z

Initial content

← Older revision		Revision as of 17:46, 21 August 2020
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	Electricity supply to Park Hill		=== Electricity supply to Park Hill ===
	The electricity supply for Park Hill is provided from a connection to the national grid. The current energy provider is EON. The		The electricity supply for Park Hill is provided from a connection to the national grid. The current energy provider is [https://eonenergy.com EON]. The apartments run on a single rate tariff. Residents are not obliged to remain with this energy supplier, and are free to source an alternative supplier/tariff of their choice.
	apartments run on a single rate tariff. Residents are not obliged to remain with this energy supplier, and are free to source an
	alternative supplier/tariff of their choice.		=== Meter ===
	1		The electricity meter is situated in meter room at level 00. If you would like access to these please contact the building manager. You will be given the serial number and MPAN number for your apartment on completion/handover.
	~~EON~~
	~~www.eonenergy.com~~		=== Electricity consumer unit and residual current device (RCD) ===
	~~0345 052 0000~~		[[File:Electricity-consumer-unit.png\|thumb\|150x150px\|Image 1: Electricity consumer unit and residual current device]]
	Meter		The electricity consumer unit for each apartment is located in either the kitchen area or behind the front door depending on your apartment type and individual circuits are appropriately labelled (Image 1). The consumer unit includes an RCD protection which will quickly cut off the supply if a fault occurs. The RCD should be tested quarterly.
	The electricity meter is situated in meter room at level 00. If you would like access to these please contact the building manager.
	You will be given the serial number and MPAN number for your		=== Electricity supply failure or problems ===
	apartment on completion/handover.		If the power supply to the apartment fails and cannot be restored from the consumer unit contact your energy provider to ascertain if there is an issue with the supply. Once this has been ascertained please refer to the defect reporting procedure.
	Electricity consumer unit and residual current device (RCD)
	The electricity consumer unit for each apartment is located in
	either the ~~kicthen~~ area or behind the front door depending on your apartment type and individual circuits are appropriately labelled (Image 1). The consumer unit includes an RCD protection which
	will quickly cut off the supply if a fault occurs. The RCD should be tested quarterly.
	Electricity supply failure or problems
	If the power supply to the apartment fails and cannot be
	restored from the consumer unit contact your energy provider
	to ascertain if there is an issue with the supply. Once this has
	been ascertained please refer to the defect reporting procedure

Mb-phra: Created page with "Electricity supply to Park Hill The electricity supply for Park Hill is provided from a connection to the national grid. The current energy provider is EON. The apartments ru..."

2020-08-21T15:40:01Z

Created page with "Electricity supply to Park Hill The electricity supply for Park Hill is provided from a connection to the national grid. The current energy provider is EON. The apartments ru..."

New page

Electricity supply to Park Hill
The electricity supply for Park Hill is provided from a connection to the national grid. The current energy provider is EON. The
apartments run on a single rate tariff. Residents are not obliged to remain with this energy supplier, and are free to source an
alternative supplier/tariff of their choice.
1
EON
www.eonenergy.com
0345 052 0000
Meter
The electricity meter is situated in meter room at level 00. If you would like access to these please contact the building manager.
You will be given the serial number and MPAN number for your
apartment on completion/handover.
Electricity consumer unit and residual current device (RCD)
The electricity consumer unit for each apartment is located in
either the kicthen area or behind the front door depending on your apartment type and individual circuits are appropriately labelled (Image 1). The consumer unit includes an RCD protection which
will quickly cut off the supply if a fault occurs. The RCD should be tested quarterly.
Electricity supply failure or problems
If the power supply to the apartment fails and cannot be
restored from the consumer unit contact your energy provider
to ascertain if there is an issue with the supply. Once this has
been ascertained please refer to the defect reporting procedure