Heating and hot water - Revision history

Jonathan at 16:24, 24 August 2026

2026-08-24T16:24:56Z

← Older revision		Revision as of 17:24, 24 August 2026
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	==== Phase 1 ====		==== Phase 1 ====
	In the event of a problem with your hot water, heating or Heating Interface Unit (HIU), contact [[Switch2]]. There have been reports that Switch2 have incorrectly been advising residents to contact the council. Although they do not cover much of Sheffield, they do cover Park Hill.<ref>https://www.facebook.com/groups/parkhillresidentsgroup/posts/25567911259547438/?comment_id=25567959689542595</ref>		In the event of a problem with your hot water, heating or Heating Interface Unit (HIU), contact [[Switch2]]. There have been reports that Switch2 have incorrectly been advising residents to contact the council. Although they do not cover much of Sheffield, they do cover Park Hill.<ref>https://www.facebook.com/groups/parkhillresidentsgroup/posts/25567911259547438/?comment_id=25567959689542595</ref>

			The HIU is part of the Utility Service Infrastructure which forms part of the common estate, repaired and/or replaced through the Utility Service charge.<ref>Community Chat, Park Hill Residents WhatsApp Group, 24th August 2026, 13:06</ref>

	===Notes===		===Notes===

Jonathan at 19:43, 25 November 2025

2025-11-25T19:43:24Z

← Older revision		Revision as of 20:43, 25 November 2025
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	==== Phase 1 ====		==== Phase 1 ====
	In the event of a problem with your hot water, heating or Heating Interface Unit (HIU), contact Switch2. There have been reports that Switch2 have incorrectly been advising residents to contact the council. Although they do not cover much of Sheffield, they do cover Park Hill.<ref>https://www.facebook.com/groups/parkhillresidentsgroup/posts/25567911259547438/?comment_id=25567959689542595</ref>		In the event of a problem with your hot water, heating or Heating Interface Unit (HIU), contact [[Switch2]]. There have been reports that Switch2 have incorrectly been advising residents to contact the council. Although they do not cover much of Sheffield, they do cover Park Hill.<ref>https://www.facebook.com/groups/parkhillresidentsgroup/posts/25567911259547438/?comment_id=25567959689542595</ref>

	===Notes===		===Notes===

Jonathan at 19:42, 25 November 2025

2025-11-25T19:42:21Z

← Older revision		Revision as of 20:42, 25 November 2025
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	</div>		</div>

			=== Problems with your heating or hot water ===

			==== Phase 1 ====
			In the event of a problem with your hot water, heating or Heating Interface Unit (HIU), contact Switch2. There have been reports that Switch2 have incorrectly been advising residents to contact the council. Although they do not cover much of Sheffield, they do cover Park Hill.<ref>https://www.facebook.com/groups/parkhillresidentsgroup/posts/25567911259547438/?comment_id=25567959689542595</ref>

	===Notes===		===Notes===

Jonathan at 19:41, 3 November 2023

2023-11-03T19:41:25Z

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 ===Heating===
 Flats are heated with either an underfloor or radiator heating system, depending on the flat's location in the building. Underfloor heating is (mainly) a feature of flats in Flank A.
@@ Line 50: / Line 54: @@
 |[[File:Cold-water-stop-bc.png|alt=|center|thumb|150x150px|Image 12: Cold water isolation tap (Flanks B & C)]]
 |}
 ===Hot water===
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 <div class="mw-collapsible-content">
 Hot water to appliances is generated through a second heat exchanger within the HIU. This is on a demand basis i.e. when a hot tap is opened then incoming cold water is heated to a set temperature to flow out of the tap. There will be a short time delay between opening an outlet for hot water and receiving hot water at the outlet.

Jonathan at 19:34, 3 November 2023

2023-11-03T19:34:12Z

@@ Line 1: / Line 1: @@
 ===Hot water supply to Park Hill===
 Hot water is supplied to Park Hill from [[Urban Splash|Urban Splash (Park Hill) Limited]], who source from [[Veolia]].  [[Switch2]] is the company that manages the billing of this service on their behalf.
@@ Line 58: / Line 52: @@
 ===Hot water===
 Hot water to appliances is generated through a second heat exchanger within the HIU. This is on a demand basis i.e. when a hot tap is opened then incoming cold water is heated to a set temperature to flow out of the tap. There will be a short time delay between opening an outlet for hot water and receiving hot water at the outlet.
 To isolate hot water to the apartment use the stop cock as detailed below in notes.
 ===Notes===
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 ====Heating====
 Residents should not adjust or tamper with any valves under any circumstances. In the event one of the systems failing refer to the guidance above and call out a qualified professional.
 [[Category:Apartment systems & services]]

Jonathan at 19:27, 3 November 2023

2023-11-03T19:27:01Z

@@ Line 1: / Line 1: @@
 ===Hot water supply to Park Hill===
 Hot water is supplied to Park Hill from [[Urban Splash|Urban Splash (Park Hill) Limited]], who source from [[Veolia]].  [[Switch2]] is the company that manages the billing of this service on their behalf.
@@ Line 64: / Line 70: @@
 Residents should not adjust or tamper with any valves under any circumstances. In the event one of the systems failing refer to the guidance above and call out a qualified professional.
 <br />
 [[Category:Apartment systems & services]]

Jonathan at 12:42, 25 March 2021

2021-03-25T12:42:50Z

← Older revision		Revision as of 13:42, 25 March 2021
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	===Hot water supply to Park Hill===		===Hot water supply to Park Hill===
	Hot water is supplied to Park Hill from [[Urban Splash\|Urban Splash (Park Hill) Limited]], who source from [~~https://www.veolia.co.uk/sheffield/dealing-waste/district-energy-sheffield-heat-network~~ Veolia]. [[Switch2]] is the company that manages the billing of this service on their behalf.		Hot water is supplied to Park Hill from [[Urban Splash\|Urban Splash (Park Hill) Limited]], who source from [[Veolia]]. [[Switch2]] is the company that manages the billing of this service on their behalf.
	<br />		<br />
	===Heating===		===Heating===

Jonathan at 17:05, 30 August 2020

2020-08-30T17:05:40Z

← Older revision		Revision as of 18:05, 30 August 2020
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	=== Hot water supply to Park Hill ===		===Hot water supply to Park Hill===
	Hot water is supplied to Park Hill from Urban Splash (Park Hill) Limited, who source from Veolia. Switch2 is the company that manages the billing of this service on their behalf.		Hot water is supplied to Park Hill from [[Urban Splash\|Urban Splash (Park Hill) Limited]], who source from [https://www.veolia.co.uk/sheffield/dealing-waste/district-energy-sheffield-heat-network Veolia]. [[Switch2]] is the company that manages the billing of this service on their behalf.
	<br />		<br />
	===Heating===		===Heating===

Jonathan at 17:04, 30 August 2020

2020-08-30T17:04:09Z

← Older revision		Revision as of 18:04, 30 August 2020
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			=== Hot water supply to Park Hill ===
			Hot water is supplied to Park Hill from Urban Splash (Park Hill) Limited, who source from Veolia. Switch2 is the company that manages the billing of this service on their behalf.
			<br />
	===Heating===		===Heating===
	Flats are heated with either an underfloor or radiator heating system, depending on the flat's location in the building. Underfloor heating is (mainly) a feature of flats in Flank A.		Flats are heated with either an underfloor or radiator heating system, depending on the flat's location in the building. Underfloor heating is (mainly) a feature of flats in Flank A.

Mb-phra at 13:30, 28 August 2020

2020-08-28T13:30:09Z

← Older revision		Revision as of 14:30, 28 August 2020
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	Flats are heated with either an underfloor or radiator heating system, depending on the flat's location in the building. Underfloor heating is (mainly) a feature of flats in Flank A.		Flats are heated with either an underfloor or radiator heating system, depending on the flat's location in the building. Underfloor heating is (mainly) a feature of flats in Flank A.

	==== Underfloor heating (where fitted) ====		====Underfloor heating (where fitted)====
	Heating to the apartment is via underfloor heating. The heating medium is generated by the heating interface unit (HIU) (Images 1 & 2) located in the utility room or cupboard. Primary inlet heating from the Park Hill central heat exchanger is continuously available for use at the HIU. This primary heat, when required, passes through the heating plate heat exchanger within the HIU which heats the heating water that circulates through the underfloor heating system when required.		Heating to the apartment is via underfloor heating. The heating medium is generated by the heating interface unit (HIU) (Images 1 & 2) located in the utility room or cupboard. Primary inlet heating from the Park Hill central heat exchanger is continuously available for use at the HIU. This primary heat, when required, passes through the heating plate heat exchanger within the HIU which heats the heating water that circulates through the underfloor heating system when required.
	Control of the underfloor heating is via room mounted programmable room thermostats (Image 3). All the main living areas have thermostats which offer “zone control”. For setting and operation of the programmable room thermostats see [[:File:Programmable-room-thermostat-user-guide.pdf\|programmable room thermostat user guide]] (PDF).		Control of the underfloor heating is via room mounted programmable room thermostats (Image 3). All the main living areas have thermostats which offer “zone control”. For setting and operation of the programmable room thermostats see [[:File:Programmable-room-thermostat-user-guide.pdf\|programmable room thermostat user guide]] (PDF).
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	Apartment heating from the HIU to the underfloor heating manifold can be isolated by closing valves with black tags detailing “Apartment heating flow” & “Apartment heating return”.		Apartment heating from the HIU to the underfloor heating manifold can be isolated by closing valves with black tags detailing “Apartment heating flow” & “Apartment heating return”.

	===== Notes =====		=====Notes=====
	Images 5 & 6 show the valves to the HIU and the piping and valves for the under floor heating. Residents should not adjust these or tamper with them under any circumstances. In the event one of the systems failing refer to the guidance above and call out a qualified professional.		Images 5 & 6 show the valves to the HIU and the piping and valves for the under floor heating. Residents should not adjust these or tamper with them under any circumstances. In the event one of the systems failing refer to the guidance above and call out a qualified professional.
	{\| class="wikitable"		{\| class="wikitable"
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	\|}		\|}

	==== Radiator heating (where fitted) ====		====Radiator heating (where fitted)====
	Heating to the apartment is via a radiator heating system. The heating medium is generated by the heating interface unit (HIU) (Image 7) located in the utility room or cupboard. Primary inlet heating from the Park Hill central heat exchanger is continuously available for use at the HIU. This primary heat, when required passes through the heating plate exchanger within the HIU which heats the heating water that circulates through the radiators.		Heating to the apartment is via a radiator heating system. The heating medium is generated by the heating interface unit (HIU) (Image 7) located in the utility room or cupboard. Primary inlet heating from the Park Hill central heat exchanger is continuously available for use at the HIU. This primary heat, when required passes through the heating plate exchanger within the HIU which heats the heating water that circulates through the radiators.

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	Cold water to the apartment is isolated via the stop cock located in the utility room or cupboard. This valve will isolate both hot and cold water to the whole apartment (Images 4 and 12).		Cold water to the apartment is isolated via the stop cock located in the utility room or cupboard. This valve will isolate both hot and cold water to the whole apartment (Images 4 and 12).

	===== Heating =====		====Heating====
	Residents should not adjust or tamper with any valves under any circumstances. In the event one of the systems failing refer to the guidance above and call out a qualified professional.		Residents should not adjust or tamper with any valves under any circumstances. In the event one of the systems failing refer to the guidance above and call out a qualified professional.
	<br />		<br />
	[[Category:Apartment systems & services]]		[[Category:Apartment systems & services]]