Proximity Fob - Revision history

Jonathan at 15:56, 22 November 2025

2025-11-22T15:56:55Z

← Older revision		Revision as of 17:56, 22 November 2025
Line 24:		Line 24:
	\|✓		\|✓
	\|-		\|-
	\|[[Car_Park#~~Secure_Car_Park~~\|~~Secure~~ Car Park]]		\|[[Car_Park#South Street/Gated Car Park\|South Street/Gated Car Park]]
	\|✓ on request		\|✓ on request
	\|✗		\|✗

Jonathan at 22:38, 17 November 2025

2025-11-17T22:38:24Z

← Older revision		Revision as of 00:38, 18 November 2025
Line 60:		Line 60:
	Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

	==== ~~'''~~Phase 2~~'''~~ ====		==== Phase 2 ====
	Residents requiring a replacement or additional fob should contact [[Contacts\|RMG Customer Service]]. Payment can be made via a secure link or over the phone. Once payment is confirmed, the Building Manager will issue the fob directly to you.<ref>Weekly update w/c 10th November 2025, RMG</ref>		Residents requiring a replacement or additional fob should contact [[Contacts\|RMG Customer Service]]. Payment can be made via a secure link or over the phone. Once payment is confirmed, the Building Manager will issue the fob directly to you.<ref>Weekly update w/c 10th November 2025, RMG</ref>
	[[Category:Estate systems & services]]		[[Category:Estate systems & services]]

	<references />		<references />

Jonathan at 22:38, 17 November 2025

2025-11-17T22:38:02Z

← Older revision		Revision as of 00:38, 18 November 2025
Line 60:		Line 60:
	Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

	'''Phase 2'''		==== '''Phase 2''' ====

	Residents requiring a replacement or additional fob should contact [[Contacts\|RMG Customer Service]]. Payment can be made via a secure link or over the phone. Once payment is confirmed, the Building Manager will issue the fob directly to you.<ref>Weekly update w/c 10th November 2025, RMG</ref>		Residents requiring a replacement or additional fob should contact [[Contacts\|RMG Customer Service]]. Payment can be made via a secure link or over the phone. Once payment is confirmed, the Building Manager will issue the fob directly to you.<ref>Weekly update w/c 10th November 2025, RMG</ref>
	[[Category:Estate systems & services]]		[[Category:Estate systems & services]]

	<references />		<references />

Jonathan: Added cost of phase 2 fob and process for acquiring

2025-11-17T22:37:23Z

Added cost of phase 2 fob and process for acquiring

← Older revision		Revision as of 00:37, 18 November 2025
Line 10:		Line 10:
	\|Replacement cost		\|Replacement cost
	\|£12		\|£12
	\|		\|£10
	\|-		\|-
	\|		\|
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	\|-		\|-
	\|Phase 1 [[Entrance Door\|entrance doors]]		\|Phase 1 [[Entrance Door\|entrance doors]]
	\|✓		\|✓
	\|✗		\|✗
	\|-		\|-
	\|Phase 2 [[Entrance Door\|entrance doors]] including Flank M stairwell gate		\|Phase 2 [[Entrance Door\|entrance doors]] including Flank M stairwell gate
	\|✗		\|✗
	\|✓		\|✓
	\|-		\|-
	\|[[Car_Park#Secure_Car_Park\|Secure Car Park]]		\|[[Car_Park#Secure_Car_Park\|Secure Car Park]]
	\|✓ on request		\|✓ on request
	\|✗		\|✗
	\|-		\|-
	\|[[Phase 2 Garden]]		\|[[Phase 2 Garden]]
Line 33:		Line 33:
	\|-		\|-
	\|[[Phase 2 Refuse Store]]		\|[[Phase 2 Refuse Store]]
	\|✗		\|✗
	\|✓		\|✓
	\|-		\|-
Line 42:		Line 42:
	\|Phase 2 [[Bicycle Store]]		\|Phase 2 [[Bicycle Store]]
	\|✗		\|✗
	\| ✓ on request		\|✓ on request
	\|}		\|}

Line 59:		Line 59:
	====Phase 1 Private tenant====		====Phase 1 Private tenant====
	Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

			'''Phase 2'''

			Residents requiring a replacement or additional fob should contact [[Contacts\|RMG Customer Service]]. Payment can be made via a secure link or over the phone. Once payment is confirmed, the Building Manager will issue the fob directly to you.<ref>Weekly update w/c 10th November 2025, RMG</ref>
	[[Category:Estate systems & services]]		[[Category:Estate systems & services]]

			<references />

Jonathan at 11:35, 8 October 2025

2025-10-08T11:35:11Z

← Older revision		Revision as of 13:35, 8 October 2025
Line 1:		Line 1:
	Residents are issued with a uniquely identifiable proximity fob to access the building and other parts of the estate.		Residents are issued with a uniquely identifiable proximity fob to access the building and other parts of the estate.

	'''It is important to note that ~~the fob access system in~~ [[Phase 1]] ~~is separate to that in~~ [[Phase 2]]. This means that a fob does not and can not ~~operate~~ doors or gates in the other phase from which it was issued.'''		'''It is important to note that [[Phase 1]] and [[Phase 2]] operate on different systems and technologies. This means that a fob does not and can not open doors or gates in the other phase from which it was issued. Integrating systems would require a full upgrade, new fobs for all residents, and cooperation between management companies to share access to their systems and data, involving legal and logistical considerations.'''<ref>Correspondence from RMG, RE: Fob System Update - Park Hill Phase 2 ML, 01 October 2025</ref>
	{\| class="wikitable"		{\| class="wikitable"
	\|+		\|+

Jonathan: Updated cost of replacement phase 1 fob

2025-03-14T18:30:00Z

Updated cost of replacement phase 1 fob

← Older revision		Revision as of 20:30, 14 March 2025
Line 7:		Line 7:
	! Phase 1 fob		! Phase 1 fob
	!Phase 2 fob		!Phase 2 fob
			\|-
			\|Replacement cost
			\|£12
			\|
	\|-		\|-
	\|		\|
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	<br />It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob.		<br />It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob.
	===Replacement or additional door entry or car park access fobs===		===Replacement or additional door entry or car park access fobs===
	Lost or damaged fobs may only be ordered from the [[Contacts\|Management Company]] and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs ~~which is £17.52 each (as of August 2020)~~.		Lost or damaged fobs may only be ordered from the [[Contacts\|Management Company]] and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs.

	====Great Places tenant====		====Great Places tenant====
	Request via the [[Contacts\|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via the [[Contacts\|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

	====Leaseholder====		====Phase 1 Leaseholder====
	Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

	====Private tenant====		====Phase 1 Private tenant====
	Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
	[[Category:Estate systems & services]]		[[Category:Estate systems & services]]

Jonathan: Added table illustrating the different proximity fobs and where they can be used to access.

2025-01-18T17:50:46Z

Added table illustrating the different proximity fobs and where they can be used to access.

@@ Line 1: / Line 1: @@
-Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door|entrance doors]] and (optionally) access the [[Service Yard|service yard]], [[Bicycle Store|bicycle store]] and, [[Phase 2 Refuse Store]] and [[Phase 2 Garden|Phase 2 garden]].
+Residents are issued with a uniquely identifiable proximity fob to access the building and other parts of the estate.
-'''It is important to note that the fob access system in Phase 1 is separate to that in Phase 2.  This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.'''
+'''It is important to note that the fob access system in [[Phase 1]] is separate to that in [[Phase 2]].  This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.'''
 ===Fob has stopped working===
@@ Line 12: / Line 50: @@
 Request via the [[Contacts|Customer Hub]].  Payment will be taken over the phone and you will receive a receipt via SMS or email.  You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
-====Leaseholder ====
+====Leaseholder====
 Request via [[Contacts|Resident Services]].  Payment will be taken over the phone and you will receive a receipt via SMS or email.  You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

Jonathan at 20:08, 17 January 2025

2025-01-17T20:08:59Z

← Older revision		Revision as of 22:08, 17 January 2025
Line 1:		Line 1:
	Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door\|entrance doors]] and (optionally) access the [[Service Yard\|service yard]], [[Bicycle Store\|bicycle store]] and, [[~~Refuse disposal and recycling#Phase_2_Refuse_Store\|~~Phase 2 Refuse Store]] and [[Phase 2 Garden\|Phase 2 garden]].		Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door\|entrance doors]] and (optionally) access the [[Service Yard\|service yard]], [[Bicycle Store\|bicycle store]] and, [[Phase 2 Refuse Store]] and [[Phase 2 Garden\|Phase 2 garden]].

	'''It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.'''		'''It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.'''

Jonathan at 20:01, 17 January 2025

2025-01-17T20:01:33Z

← Older revision		Revision as of 22:01, 17 January 2025
Line 1:		Line 1:
	Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door\|entrance doors]] and (optionally) access the [[Service Yard\|service yard]], [[Bicycle Store\|bicycle store]] and [[Phase 2 Garden\|Phase 2 garden]].		Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door\|entrance doors]] and (optionally) access the [[Service Yard\|service yard]], [[Bicycle Store\|bicycle store]] and, [[Refuse disposal and recycling#Phase_2_Refuse_Store\|Phase 2 Refuse Store]] and [[Phase 2 Garden\|Phase 2 garden]].

	'''It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.'''		'''It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.'''

Jonathan at 19:35, 27 December 2024

2024-12-27T19:35:05Z

← Older revision		Revision as of 21:35, 27 December 2024
Line 1:		Line 1:
	Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door\|entrance doors]] and (optionally) access the [[Service Yard\|service yard]] ~~and~~ [[Bicycle Store\|bicycle store]]. ~~Depending on~~ the ~~Flank on which the apartment~~ is ~~located and whether a replacement has been issued it may look like either of those shown~~ in ~~image 1 or~~ 2.		Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door\|entrance doors]] and (optionally) access the [[Service Yard\|service yard]], [[Bicycle Store\|bicycle store]] and [[Phase 2 Garden\|Phase 2 garden]].
	~~[[File:Proximity-fob-flank-~~a~~.png\|alt=\|thumb\|150x150px\|Image 1]]~~
	~~[[File:Proximity-~~fob~~-flanks-b-c~~.~~png\|thumb\|150x150px\|Image 2]]~~		'''It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.'''

	===Fob has stopped working===		===Fob has stopped working===
Line 12:		Line 12:
	Request via the [[Contacts\|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via the [[Contacts\|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

	====Leaseholder====		====Leaseholder ====
	Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.		Request via [[Contacts\|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.