Contacts
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Please ensure you contact the correct Management Company. The Phase 1 Management Company can not deal with issues in Phase 2 and vice versa.
| Key contacts | |||||||
|---|---|---|---|---|---|---|---|
| Organisation | Estate role | Job role | Name | Telephone | |||
| Phase 1 (Flanks A, B and C) | Great Places Housing Group | Plumlife Management | Management company | Property Manager | Mark Austerberry | mark.austerberry@plumlife.co.uk | 01614475050 |
| Building Manager | Jim Martin | gamal.martin@greatplaces.org.uk | 07811212091 | ||||
| Resident services | Call Centre | resident.services@plumlife.co.uk | 01614475158 | ||||
| Out of Hours Service
(Communal Area emergency only) |
Call Centre | emergencyrepairs@orbisprotect.com | 01614475158 (Option 1) | ||||
| Great Places Housing Association | Social Housing provider, Flat landlord | Neighbourhood service manager | Philip Walker | philip.walker@greatplaces.org.uk | 07854430293 | ||
| Customer hub | Call centre | CAT@greatplaces.org.uk | 03001231966 | ||||
| Repairs | repairs@greatplaces.org.uk | ||||||
| MPD FM | Phase 1 Security Services | On-site officer contact number | 07483 094462 | ||||
| 24hr Control Room | 0208 514 2444 | ||||||
| Phase 2 (Flanks D, E, F, G and H) | Residential Management Group | Management company | Property Manager | Hasan Rakha | hasan.rakha@rmguk.com | ||
| Building Manager | Jon Kenny | jon.kenny@rmguk.com | 07815 011856 | ||||
| customerservice@rmguk.com | 0345 002 4444 | ||||||
| Estate wide | UrbanSplash | Developer, Estate Landlord, Flat landlord | Residential Consultant | David Lewus | DavidLewus@urbansplash.co.uk | 01143030375
07436100190 | |
| Repairs (properties rented through Urban Splash) | Call Centre | maintenance@urbansplash.co.uk | |||||
| Residential Management (properties rented through Urban Splash) | Call Centre | residentialmanagement@urbansplash.co.uk | |||||
| Customer Care (properties purchased from Urban Splash) | Call Centre | customercare@urbansplash.co.uk | |||||
| Park Hill Residents' Association | General enquiries | hello@parkhillpeople.org | |||||
| Committee | Chair | Shell | chair@parkhillpeople.org | ||||
| Treasurer | Lily | treasurer@parkhillpeople.org | |||||
| Secretary | Jo | secretary@parkhillpeople.org | |||||
| Phase 1 Service Fee Working Group | Service fee and service delivery by management company. Phase 1 only. | Johann, Mick | ServiceFeeWorkingGroup@parkhillpeople.org | ||||
| Phase 2 Working Group | Snagging, RMG performance | Leanne, Jo | phase2workinggroup@parkhillpeople.org | ||||
| Green Group | Recycling, green energy, gardens and landscaping, environmental sustainability at Park Hill | Sam, Lindsay, Nigel, David | greengroup@parkhillpeople.org | ||||
| Communications Group | Manage social media and webite. Wiki administration. Publish quarterly newsletter. Manage PHRA noticeboards. | Will, Leanne | communications@parkhillpeople.org | ||||