Proximity Fob: Difference between revisions
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Residents are issued with a uniquely identifiable proximity fob | Residents are issued with a uniquely identifiable proximity fob to access the building and other parts of the estate. | ||
[[File: | |||
[[ | '''It is important to note that the fob access system in [[Phase 1]] is separate to that in [[Phase 2]]. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.''' | ||
{| class="wikitable" | |||
|+ | |||
! | |||
! Phase 1 fob | |||
!Phase 2 fob | |||
|- | |||
|Replacement cost | |||
|£12 | |||
| | |||
|- | |||
| | |||
| style="text-align: center;" |[[File: Phase_1_fob_2024_issue.jpeg|alt=|center|150x150px]] | |||
| style="text-align: center;" |[[File: Phase_2_fob_2022_issue.jpeg|alt=|center|150x150px]] | |||
|- | |||
|Phase 1 [[Entrance Door|entrance doors]] | |||
|✓ | |||
|✗ | |||
|- | |||
|Phase 2 [[Entrance Door|entrance doors]] including Flank M stairwell gate | |||
|✗ | |||
|✓ | |||
|- | |||
|[[Car_Park#Secure_Car_Park|Secure Car Park]] | |||
|✓ on request | |||
|✗ | |||
|- | |||
|[[Phase 2 Garden]] | |||
|✗ | |||
|✓ | |||
|- | |||
|[[Phase 2 Refuse Store]] | |||
|✗ | |||
|✓ | |||
|- | |||
|Phase 1 [[Bicycle Store]] | |||
|✓ on request | |||
|✗ | |||
|- | |||
|Phase 2 [[Bicycle Store]] | |||
|✗ | |||
| ✓ on request | |||
|} | |||
===Fob has stopped working=== | ===Fob has stopped working=== | ||
| Line 7: | Line 49: | ||
<br />It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob. | <br />It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob. | ||
===Replacement or additional door entry or car park access fobs=== | ===Replacement or additional door entry or car park access fobs=== | ||
Lost or damaged fobs may only be ordered from the | Lost or damaged fobs may only be ordered from the [[Contacts|Management Company]] and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs. | ||
====Great Places tenant==== | ====Great Places tenant==== | ||
Request via the [[Contacts|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | Request via the [[Contacts|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | ||
====Leaseholder==== | ====Phase 1 Leaseholder==== | ||
Request via [[Contacts|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | |||
====Phase 1 Private tenant==== | |||
Request via [[Contacts|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | Request via [[Contacts|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | ||
[[Category:Estate systems & services]] | [[Category:Estate systems & services]] | ||
Latest revision as of 20:30, 14 March 2025
Residents are issued with a uniquely identifiable proximity fob to access the building and other parts of the estate.
It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.
| Phase 1 fob | Phase 2 fob | |
|---|---|---|
| Replacement cost | £12 | |
 |
 | |
| Phase 1 entrance doors | ✓ | ✗ |
| Phase 2 entrance doors including Flank M stairwell gate | ✗ | ✓ |
| Secure Car Park | ✓ on request | ✗ |
| Phase 2 Garden | ✗ | ✓ |
| Phase 2 Refuse Store | ✗ | ✓ |
| Phase 1 Bicycle Store | ✓ on request | ✗ |
| Phase 2 Bicycle Store | ✗ | ✓ on request |
Fob has stopped working
Contact the building manager who will arrange a time with you to re-set your fob. If it is unable to be re-set, then you will need a replacement.
It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob.
Replacement or additional door entry or car park access fobs
Lost or damaged fobs may only be ordered from the Management Company and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs.
Great Places tenant
Request via the Customer Hub. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
Phase 1 Leaseholder
Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
Phase 1 Private tenant
Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.