Proximity Fob

Residents are issued with a uniquely identifiable proximity fob to access the building and other parts of the estate.

It is important to note that Phase 1 and Phase 2 operate on different systems and technologies. This means that a fob does not and can not open doors or gates in the other phase from which it was issued. Integrating systems would require a full upgrade, new fobs for all residents, and cooperation between management companies to share access to their systems and data, involving legal and logistical considerations.

	Phase 1 fob	Phase 2 fob
Replacement cost	£12
Phase 1 entrance doors	✓	✗
Phase 2 entrance doors including Flank M stairwell gate	✗	✓
Secure Car Park	✓ on request	✗
Phase 2 Garden	✗	✓
Phase 2 Refuse Store	✗	✓
Phase 1 Bicycle Store	✓ on request	✗
Phase 2 Bicycle Store	✗	✓ on request

Fob has stopped working

Contact the building manager who will arrange a time with you to re-set your fob. If it is unable to be re-set, then you will need a replacement.
It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob.

Replacement or additional door entry or car park access fobs

Lost or damaged fobs may only be ordered from the Management Company and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs.

Great Places tenant

Request via the Customer Hub. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

Phase 1 Leaseholder

Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.

Phase 1 Private tenant

Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.