Proximity Fob: Difference between revisions
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Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door|entrance doors]] and (optionally) access the [[Service Yard|service yard]] | Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door|entrance doors]] and (optionally) access the [[Service Yard|service yard]], [[Bicycle Store|bicycle store]] and [[Phase 2 Garden|Phase 2 garden]]. | ||
'''It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.''' | |||
===Fob has stopped working=== | ===Fob has stopped working=== | ||
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Request via the [[Contacts|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | Request via the [[Contacts|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | ||
====Leaseholder==== | ====Leaseholder ==== | ||
Request via [[Contacts|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | Request via [[Contacts|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | ||
Revision as of 21:35, 27 December 2024
Residents are issued with a uniquely identifiable proximity fob which can be used to operate the entrance doors and (optionally) access the service yard, bicycle store and Phase 2 garden.
It is important to note that the fob access system in Phase 1 is separate to that in Phase 2. This means that a fob does not and can not operate doors or gates in the other phase from which it was issued.
Fob has stopped working
Contact the building manager who will arrange a time with you to re-set your fob. If it is unable to be re-set, then you will need a replacement.
It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob.
Replacement or additional door entry or car park access fobs
Lost or damaged fobs may only be ordered from the Management Company and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs which is £17.52 each (as of August 2020).
Great Places tenant
Request via the Customer Hub. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
Leaseholder
Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
Private tenant
Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.