Proximity Fob: Difference between revisions
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Residents | Residents are issued with a uniquely identifiable proximity fob which can be used to operate the [[Entrance Door|entrance doors]] and (optionally) access the [[Service Yard|service yard]] and [[Bicycle Store|bicycle store]]. Depending on the Flank on which the apartment is located and whether a replacement has been issued it may look like either of those shown in image 1 or 2. | ||
[[File: | [[File:Proximity-fob-flank-a.png|alt=|thumb|150x150px|Image 1]] | ||
[[File:Proximity-fob-flanks-b-c.png|thumb|150x150px|Image 2]] | |||
=== Replacement door entry or car park access fobs === | ===Fob has stopped working=== | ||
Contact the [[Contacts|building manager]] who will arrange a time with you to re-set your fob. If it is unable to be re-set, then you will need a replacement. | |||
<br />It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob. | |||
===Replacement or additional door entry or car park access fobs=== | |||
Lost or damaged fobs may only be ordered from the [[Contacts|Management Company]] and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs which is £17.52 each (as of August 2020). | |||
====Great Places tenant==== | |||
Request via the [[Contacts|Customer Hub]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | |||
====Leaseholder==== | |||
Request via [[Contacts|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | |||
====Private tenant==== | |||
Request via [[Contacts|Resident Services]]. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID. | |||
[[Category:Estate systems & services]] | |||
Latest revision as of 15:57, 30 August 2020
Residents are issued with a uniquely identifiable proximity fob which can be used to operate the entrance doors and (optionally) access the service yard and bicycle store. Depending on the Flank on which the apartment is located and whether a replacement has been issued it may look like either of those shown in image 1 or 2.
Fob has stopped working
Contact the building manager who will arrange a time with you to re-set your fob. If it is unable to be re-set, then you will need a replacement.
It is important to report this as soon as possible, as it may be a fault with building security system rather than the fob.
Replacement or additional door entry or car park access fobs
Lost or damaged fobs may only be ordered from the Management Company and only after a previously issued fob has been disabled. Residents are responsible for the cost of replacement fobs which is £17.52 each (as of August 2020).
Great Places tenant
Request via the Customer Hub. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
Leaseholder
Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.
Private tenant
Request via Resident Services. Payment will be taken over the phone and you will receive a receipt via SMS or email. You will receive your fob via the concierge after presenting both your receipt and some photographic ID.